FOR TRIPS THAT REQUIRES A DIRECT PAYMENT VIA AN INVOICE

There are 4 steps to get registered once you click on the registration button:

Step 1. Complete the travel package & details section.

Click "Submit and Next" at the bottom of the page to proceed to Step 2.

Step 2. Please, read, and sign the travel booking agreement.

Click "Submit and Next" at the bottom of the page to proceed to Step 3.

Step 3. Pay at least the required deposit amount or more via the invoice. Click "Click to Submit Steps 1-3" at the bottom of the page.

Step 4. Once you've submitted steps 1-3, you will receive immediately receive a confirmation email with the secured link to complete or verify your travel profile.

If you are a new client you will need to set up a new travel profile.

If you've traveled with us before please use the email address that we have on file and then verify who you are so your information will autofill in the travel profile form. Making any necessary updates and then submit the form.

Once we receive all of your information you will receive a booking confirmation email or a request for additional information if you missed a step.

FOR TRIPS THAT REQUIRES A CREDIT CARD AUTHORIZATION FORM

There are 3 steps to get registered once you click on the registration button:

Step 1. Complete the travel package & details section.

Click "Submit and Next" at the bottom of the page to proceed to

Step 2. Step 2. Please, read, and sign the travel booking agreement.

Click to Submit Steps 1 & 2 at the bottom of the page.

Step 3. Once you've submitted steps 1-2, you will immediately receive a confirmation email with the secured link to complete or verify your travel profile and to submit your credit card authorization form.

If you are a new client you will need to set up a new travel profile.

If you've traveled with us before please use the email address that we have on file and then verify who you are so your information will autofill in the travel profile form. Making any necessary updates and then submit the form.

Once we receive all of your information you will receive a booking confirmation email or a request for additional information if you missed a step.

Our priority is to assist and answer all of your questions. Please reach out to us via email at [email protected] or [email protected] or give us a call Monday-Friday 12-6 pm CST. We will do our best to respond within 1 business day.

Absolutely! You will have the option to pay a larger deposit or pay for the trip in full - except for group cruises.

For invoices for which you can make a payment directly, you can also opt to pay your balance in full via Affirm and make payments for up to 18 months. The option to check out with Affirm will appear under the payment button.

Group Cruises: We will only accept the deposit amount stated on the registration page. Once you make the first payment installment and your cabin is assigned, you can submit multiple payments at that time.

No. The registration form allows you and your roommate to register separately, ensuring that each of you has your own invoice and receives information firsthand for accuracy. This way, each guest can respond to any requests and contact us directly.

It is also important that everyone handles their own reservation and submits their own payments. This way, if you need to cancel, you can prove that you made payments toward your portion of the trip, facilitating travel vouchers and refunds from the travel insurance company if applicable.

PLEASE NOTE Each guest must register within 24 hours to secure a double occupancy reservation. Please do not register until you roommate is ready to pay their deposit to avoid the reservation being changed to a single occupancy reservation or deletion of the incomplete registration.

Yes. However, if your roommate intends to submit their own payments thereafter, please complete a separate registration form so that we're able to create a separate invoice. You will then use your credit/debit card to pay for their deposit.

For Trips that Require a Credit Card Authorization Form for Autopay - it's important that your roommate change the credit card on file to avoid your credit/debit card from being charged for future payments. We will send out payment reminders with a link to change the credit card on file before we process payment. There is also a link accessible for the credit card authorization form on our website.

For Direct Payment Invoices - DO NOT activate the autopay option when paying the deposit on your roommate's invoice to avoid automatic payment for future payments.

HOSTED GROUP TRIPS

Travel insurance is required for all participants, which much be secured no later than the final payment due date.

CLIENT TRIPS

We highly recommend that everyone secure travel insurance to protect their investment and for unknown incidents that may require you to cancel your trip, flight delays cancelations, trip interruptions, or medical emergencies, however, it's not required.

If you decline to secure travel insurance we will require you to sign a travel insurance waiver. You will also be responsible for handling any travel issues that would have been ordinarily covered via travel insurance. Please also take into consideration that should you have a medical emergency your medical insurance at home more than likely will not cover you in a different country. You will be required to settle all hospital/emergency care costs at the time of service.

If you're on an autopay plan your payments will be automatically processed per the due date schedule. Otherwise, you will need to submit your payment manually.

You will receive email reminders before the payment is processed. We also suggest you place a reminder on your calendar so you're aware of when the payments will be processed.

Of course! We welcome you to make additional payments as often as possible so you can pay off your balance early. Should you have a balance left on the payment installment due date, the remaining balance is what will be due. If you're on an autopay plan, the remaining balance will only be processed on the due date.

You can also pay off your balance before the final payment due date.

There is a 7-day grace period after the missed payment installment due date to make the payment without a penalty.

Beginning the 8th day at 12 AM CST after the missed payment installment due date, the reservation will be canceled. The reservation can be reinstated with a $100 reinstatement fee and the outstanding payment amount due. We must receive an email notification no later than the 14th day by 5 PM CST after the missed payment installment due date. The reinstatement fee and outstanding payment amount due must be paid by the 15th day at 5 PM CST. The reservation will be permanently canceled after this time.

There is a $50 late fee for final payments not received on time. The reservation is subject to cancellation at anytime after the final due date.

Your reservation will be changed to the current single occupancy rate.

You can either reach out to us via email so we can send you the link to the trip cancellation form or go to the website under forms and complete the trip cancellation request form. There is a hosted and regular trip cancellation form available. Please be sure to select the correct one.

We will provide the necessary documentation to submit with your travel insurance claim.

Note: Urban Chic Travelistas is not responsible for the final decision to provide a full or partial refund or deny your claim. We are not responsible for the time it takes to receive reimbursement from the travel insurance company.

If we decide to submit a travel insurance claim and your request is denied, we will not reinstate your trip or transfer your balance to a different person.

Yes. You will need to provide us with your flight itinerary no later than the final payment due date and we'll arrange for your airport shuttle transportation. We will notify you if there is an additional cost for the airport transfer.